Town of Riverview / Contact / Social Media Directory / Social Media Terms of Use

Our accounts vary in terms of frequency and content, but usually publish a few times a day on weekdays and occasionally on weekends and holidays. We'll publish helpful information and link you to more detailed information and resources when available. Our staff do not respond to threads or messages on external accounts.

If you need emergency medical, police or other similar services, please call 9-1-1 to help you reach the emergency service you need. To report a water, sewer or road issue requiring urgent attention after hours call 387-2030.

Things to consider

  • Accounts will be monitored during normal business hours. During all other times we will try to respond to your question in a timely manner.
  • Comments which do not follow our Terms of Use may be removed, and users that ignore these comment policies may be banned.
  • For any matter that is confidential, or too complicated for posting to the public, please contact us by email to info@townofriverview.ca.
  • Depending on the volume and nature of posts received, we cannot commit to responding to everyone.
  • Don't forget that the social media service providers (such as Twitter or Facebook) also have additional or different terms of use. You should carefully review the terms and conditions that apply to you before obtaining the particular service.

Commenting policy

  • Stay on topic. We encourage focused, thoughtful comments and discussion which respond or relate to a particular topic, new initiative or upcoming event. Comments which are not related to our content or attempt to derail the conversation may be removed.
  • Be respectful. Posts that include profane or disrespectful language, especially those directed at Town employees, are not appropriate and will be deleted. 
  • If you choose to post content, please keep in mind that you must not post or transmit any message, content or link to content that:
    • is in violation of any law, rule or regulation or any third party right, or promotes illegal activity or conduct that would contravene any law, rule or regulation or third party right;
    • is abusive, hateful, homophobic, transphobic, threatening, violent, sexist, harassing, defamatory, knowingly false, misleading, sexually explicit, otherwise objectionable;
    • is in breach of any confidence; or
    • includes personal data or information about others.

The Town of Riverview supports an inclusive, diverse and respectful work environment, free of discrimination and harassment. Town of Riverview employees moderate our social media sites and their contents. Any conduct that is discriminatory or harassing will be removed and the user may be banned from future use of Town of Riverview channels.

We reserve the right not to keep any content that you post on our page or feed, and to remove, edit or move, at any time, any content posted which does not comply with these Terms of Use or for any other appropriate reason.

We will cooperate with law enforcement officials and comply with any court order with respect to any claim or investigation due to any content posted and will provide such content and provide information regarding your identity as well as other relevant information.

Links to other websites

We may occasionally share links to external websites as part of a partnership agreement or for informational purposes only. They do not necessarily constitute an endorsement or an approval by the Town of Riverview.

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