Program Refunds
We understand that plans can change, and we aim to provide a flexible and transparent process for withdrawals and cancellations. Please review our refund policy below:
Mystery Tours, Carriage Rides & Special Events
- Refunds will only be issued if your spot can be filled by someone on the waitlist.
- A $15 administration fee will be applied.
- If the spot cannot be filled, a refund will not be issued.
Fitness, Wellness, Swimming Lessons & Other Programs
- Full refunds are available if requested at least 5 days before the program start date. A $15 processing fee will apply.
- If the Parks and Recreation Department cancels a program, a full refund will be issued (no fee).
- Credits may be issued after the 5-day window for:
- Participants who are no longer able to attend due to unforeseen circumstances.
- Participants who are unsatisfied with a program, or registered for the wrong class.
- All credits are valid for 12 months and can be used for any Town program or admission. Unused credits expire after 12 months.
- Credits are non-transferable, except between members of the same family.
- Once a program has started, eligible credits will be pro-rated, and a $15 processing fee will still apply.
- If a single class is canceled due to weather, instructor unavailability, or for unforeseen circumstances, a credit will be applied to your account.
- Exceptions will be made for individuals who provide a doctor's note. Please complete the form below to request an exemption.
If you have questions about your eligibility for a refund or credit, please complete the form below or contact us.