Program Refunds

All requests to withdraw from a program must refer to the following policy:

Mystery tours, carriage rides and special events:

• Refunds will be issued, minus the $10 administration fee only if the spot can be replaced by a participant on the waiting list.  Otherwise, a refund cannot be issued. 

Fitness, wellness, swimming lessons and other programs:

• If a participant is unsatisfied with a program, or if they are no longer able to participate due to unforeseen circumstances, please contact us to discuss your eligibility for a refund. Once the program has started, eligible refunds will be pro-rated. Eligible refunds carry a $10 administration fee. 
• If the Parks and Recreation Department cancels a program due to low numbers, a full refund will be issued.
• If the Parks and Recreation Department cancels a class one time due to a storm or instructor unavailability, a credit to account will be applied.

Rentals:​

• No cancellations, modifications or refunds will be permitted within the 7-day period leading up to the
  rental.